empathy

Empathy at the heart of Conversation

In a podcast interview I recently pre-recorded with Marie Miyashiro, one of the premier experts on empathy and author of The Empathy Factor, I was blessed with one of those a-ha! moments. In point of fact, my  conversation with Marie made me aware of another important reason why we all need to have more empathy. And […]

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Minter Dialogue with Esther Dyson Esther Dyson is a trained cosmonaut, author, philanthropist and one of the world’s most active angel investors, focusing on breakthrough efficacy in healthcare. Esther is advisor or on the board of many interesting companies including 23andme and Yandex. She’s currently executive founder of Wellville, a fascinating nonprofit project dedicated to […]

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I recently spoke on a panel, invited by Bernie J Mitchell, about the future of blogging, with marvelous co-panelists Katie King and Lucy Hall, and moderated by Andy Bargery.  The questions and flow of the conversation led to several key conclusions. First, blogging is far dead, although there is plenty of blogger fatigue. Secondly, it’s absolutely vital to be strategic […]

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If being “customer centric” is still being bandied about in boardrooms around the world, the reality is that most companies struggle to marry the mindset of “the customer is always right” with the quest for optimal profits. One of the ways to help galvanise an organization around the customer is to consider the customer journey. Crafting the […]

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