Empathy at the heart of Conversation

In a podcast interview I recently pre-recorded with Marie Miyashiro, one of the premier experts on empathy and author of The Empathy Factor, I was blessed with one of those a-ha! moments. In point of fact, my  conversation with Marie made me aware of another important reason why we all need to have more empathy. And […]

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test and learn schema

I bet it’s frustrating working in a large organisation and to keep hearing about “test & learn” or “fail fast” or “agile management” when management behaviour contradicts the words. If recent history is any indicator of the future, companies will continue to struggle in any migration to such flexibility and leniency. And ongoing shareholder pressure […]

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